Use this template to track evidence-based pilot outcomes and maintain a structured reporting cadence.

Note: The values shown below are illustrative examples only. Replace them with your own baseline, target, and actual measures.

Core KPI structure

KPI	Baseline	Target	Actual	Owner
Cycle time per request	120 minutes	85 minutes	92 minutes	Operations Lead
Manual rework rate	14%	8%	9%	Process Owner
Compliance exception rate	7%	3%	4%	Compliance Manager

Reporting notes

• Review results weekly during pilot and monthly after handover.
• Log any policy exceptions with cause, impact, and remediation owner.
• Track adoption separately from technical reliability to avoid false positives.